W. F. Howes Ltd. are proud to offer a comprehensive and industry leading Guarantee Policy for our customers.
The following Guarantee Policy, reflecting not just the confidence and belief we have in our products, but also our commitment to the long term support of our customers, now applies:
- CD Audiobooks
CDs, cases, covers and sleeves are guaranteed for 5 years from date of purchase and will be replaced free of charge.
- Music Products
Third party music products will carry the manufacturer's warranty. In the event that any defects are identified upon purchase, the product will be replaced without cost. Thereafter the manufacturer's warranty applies (please contact the manufacturer directly for details).
- Products containing Printed Material
CDs manufactured by Clipper will be covered by our 5 year Guarantee Policy. CDs sourced from other parties will carry the manufacturer's warranty. Printed books or booklets are not covered by our Guarantee Policy.
Playaway products carry a one year manufacturer's warranty against defects. Cases and covers are included in our 5 year free replacement Guarantee Policy.
Outside of our Guarantee Policy or warranty period, replacements can be purchased as follows:
Format Replacement Charge
- 1-3 CDs £5.00 + VAT + £1.00 P&P (CDs are supplied in sleeves)
- 1-3 Cases (any size or combination) £5.00 + VAT + £1.50 P&P
- Covers £1.00 + VAT + £0.50 P&P
- Sleeves £1.00 per 10 units + VAT + £0.50 P&P
- Playaway Units 40% discount against the list price
Please download and complete our Replacements Request Form, and return it to: email@example.com